Privacy Notice & Cookies Policy
This crystal-awards-supplier.co.uk website is owned and operated by Creative Engraving Ltd. We are strongly committed to maintaining the trust and confidence of visitors to our website and customers of our online shop. This document outlines how we treat data collected from website visitors and online customers.
Visitors to our Website
Contact Form, Quote Requests & Email Inquiries
Website users who contact us by filling in and submitting our Contact Us form or our Request Quote form should be assured that the data submitted is collated as an email and sent to email@example.com. It is not stored on our website or passed to / processed by any third party other than the necessary stages of an email message through our website host (Bluepark) and email provider (Rackspace). Use of the form implies a contract that we may use data received for the purpose of responding to your inquiry or request. Similarly, the data associated with any email message sent to us via a link to firstname.lastname@example.org on our website will only ever be used to respond to your inquiry or request. We do not sell, share, rent, trade or otherwise distribute email addresses or contact data with any other organisation or business.
We collect data from customers of our ecommerce shop for the purpose of processing and fulfilling orders, and to provide users with an account from which to monitor their orders. This data is collected and processed within a contract between us, as sellers, and the customer, as buyers. Data collected includes things like name, contact details (to inform customers of progress on their order and provide a receipt for payment), delivery address and billing address. This data is transmitted to our payment provider - PayPal - for the purpose of payment processing. Please be assured, we never have access to a customer’s banking or payment details – this is handled entirely by our payment providers using their secure servers and systems. We retain order data for seven years, to comply with accounting and taxation requirements. The data is stored on a secure server hosted by our hosting company, Bluepark. Customers have a 'right to be forgotten' and can request that we delete their data (via email to email@example.com) though any such request will need to be balanced with our legal requirement to retain order data for taxation purposes. Address and delivery data is shared with our delivery companies (Royal Mail, DPD, TNT and FedEx) for the purpose of delivering your order. In the event of an unpaid/disputed account by a customer, personal information will be forwarded to our appointed third party debt recovery/legal representatives to proceed on the grounds of legitimate interests to recover the account.
We maintain an email marketing list which is typically used once or twice per month. We have an interest in communicating special offers and promotions to customers and website users who have expressed an interest in receiving them. Opted-in recipients can unsubscribe at any time using the link at the foot of each message, or by emailing or by emailing firstname.lastname@example.org with the subject line 'Unsubscribe:' followed by your email address.
Access to Your Personal Information
You are entitled to access any personal information that we hold about you. Email any such request to email@example.com.
Changes to this Privacy Notice
We keep our privacy notice under regular review. This privacy notice was last updated on 11th August 2020.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been compromised.
The data controller of this website is: Creative Engraving Ltd., a company registered in the UK with company number: SC104218
Our registered office is:
12 Viewfield Gardens,
Glasgow G74 4XW
If you have any questions/comments about privacy, you should contact us.